Initiatives to
improve customer satisfaction
CUSTOMER SATISFACTIONCUSTOMER SATISFACTION
As a trusted partner with whom our customers can conduct business with confidence, we respond promptly to customer requests and always act with gratitude.
To further enhance customer satisfaction, the Showa Marutsutsu Group has established new guidelines aimed at improving our services beyond current standards.
Guidelines for improving customer satisfaction
As a trusted partner with whom our customers can conduct business with confidence, we respond promptly to customer requests and always act with gratitude.
- We will promptly respond to customer requests, always considering matters from the customer's perspective.
- We strive to provide service with a deep sense of gratitude at all times.
- We proactively anticipate customer needs and offer proactive suggestions.
- We will turn all customer feedback into opportunities for improvement.
- With sincerity and dedication, we aim to enhance customer satisfaction and build strong, trusting relationships with our customers.
